• it came from an email address ending in @cic.gc.ca
• it’s in both English and French
• the subject line is “IRCC – Permanent Residence Portal (PR Confirmation) /Portail de résidence permanente (Confirmation de la RP)”
• it links to this page

To manage the outbreak of the coronavirus disease (COVID-19), in most cases, we can confirm permanent resident (PR) status

• without in-person interviews
• through a new, secure portal

What you can do in the portal

Through this portal

• you can declare you’re in Canada
• you can confirm your address
• you can submit a recent photo we will use to make your PR card
• we can give you access to your proof of permanent resident (PR) status
• you can share personal information safely

As the principal applicant, you’ll act on behalf of

• your minor dependants (under 18 at the time you applied for permanent residence) and
• any other dependants you choose (over 18 at the time you applied)

We’ll create profiles for them under your account. If you’re not acting on their behalf, each member of your family will have their own username and password.

How the portal works

Once we approve your application, we’ll

• send you an invitation to confirm
  • if you want to use the portal
  • your email address
  • all email addresses for each person on your application
• create an account for you (you can’t create one yourself)
• send another email, after you confirm the above, with a link to the portal and instructions on how to sign in with your username and a temporary password

Then you can

1. sign in for the first time and create your own password
2. confirm you are in Canada
3. provide an updated home or postal address
4. upload your photo (this must be a digital or scanned photo, not a picture of a paper photo taken with a camera or phone)

Once we review and accept the photo you submit, it will show this in the portal and you should get your PR card within one week. We’ll send it to the mailing address in Canada you gave us. You can check to see if we’ve accepted your photo through the portal.

Uploading and submitting photos

If we return your photo, you can resubmit a new photo into the portal. Make sure the new photo meets all the photo requirements listed in the portal before you upload a new one.

Reasons your photo may be returned

• photos are too dark
• facial features not visible
• glare on photo
• other reasons – see photo requirements for details

To submit a photo

• upload a photo – it can be
  • a professional digital photo in JPEG or PNG format
  • a scanned professional photo (don’t take a picture of a paper photo with your digital camera or phone)
  • a selfie
• you can replace your photo with another photo up until when you submit it
• you don’t have to delete the previous photo to upload a new one (it automatically replaces the previous photo)
• press “submit” (once you do this, it can no longer be changed)

Immigration representatives

An immigration representative (also known as an immigration consultant or lawyer) can give you advice and help you with the portal for a fee. But they can’t

• sign into the portal using your username and password
• declare that you’re in Canada for you

Other important information

• If there are any issues with the PR card process, we’ll contact you directly.
• If you didn’t get our email, check your junk mail or spam folder to see if a message from us is there.
• If you can’t access the portal due to accessibility issues or special needs, contact us using the email address shown in your invitation message.

• You can’t renew your PR card through the portal. Find out how to renew your PR card